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Privacy Policy for balid1visa.com

Effective Date: 26 May 2024

Welcome to balid1visa.com, operated by Juara Holding. We are committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website and services. We comply with Indonesia’s Law No. 27 of 2022 concerning Personal Data Protection (UU 27/2022 PDP) and the European Union’s General Data Protection Regulation (GDPR) for our clients residing in the EU.

1. Who We Are

balid1visa.com is a service provided by Juara Holding, specializing in assisting foreign nationals with their D1 Multi-Entry visa applications for Indonesia. Our contact email for privacy concerns is bd@juaraholding.com.

2. Data We Collect

To process your visa application and provide our services, we may collect various types of personal data, including but not limited to:

Identity Data: Full name, date and place of birth, gender, nationality, passport number, issue and expiry dates, place of issue, passport photo, previous travel history, marital status.
Contact Data: Email address, telephone number, residential address, emergency contact details.
Financial Data: Payment details (processed securely by third-party payment gateways; we do not store full credit card information), billing address.
Travel Data: Intended travel dates, flight information, accommodation details in Indonesia.
Health Data: Medical certificates or health declarations, if specifically required by Indonesian immigration for the visa type you are applying for.
Background Data: Occupation, educational background, criminal record (if relevant and required for visa screening).
Technical Data: IP address, browser type and version, operating system, website usage data collected via cookies and similar technologies.

3. Purpose of Data Collection

We collect and process your personal data for the following purposes:

Visa Application Processing: To prepare, submit, and manage your D1 Multi-Entry visa application with the Indonesian Directorate General of Immigration and other relevant authorities.
Communication: To provide you with updates, respond to your inquiries, send important service-related notifications, and offer customer support.
Service Delivery: To manage your account, provide assistance throughout the application process, and deliver our contracted services efficiently.
Legal and Regulatory Compliance: To fulfill our obligations under Indonesian law (including UU 27/2022 PDP) and any other applicable legal or regulatory requirements.
Fraud Prevention: To detect, prevent, and address fraudulent or illegal activities.
Service Improvement: To analyze website usage and user behavior to enhance our website functionality, services, and user experience.

4. Legal Basis for Processing (GDPR)

For individuals protected by GDPR, our legal bases for processing your personal data are:

Contractual Necessity: Processing is necessary for the performance of a contract with you (e.g., to process your visa application).
Legal Obligation: Processing is necessary for compliance with a legal obligation (e.g., Indonesian immigration laws).
Consent: Where required by law, we will obtain your explicit consent for specific processing activities. You have the right to withdraw your consent at any time.
Legitimate Interests: Processing is necessary for our legitimate interests (e.g., improving our services, preventing fraud), provided these interests do not override your fundamental rights and freedoms.

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for satisfying any legal, accounting, or reporting requirements. Typically, data related to visa applications will be retained for a period of up to 7 years after the visa is issued or rejected, to comply with Indonesian immigration regulations and to facilitate potential future re-applications or inquiries. Technical data is generally retained for shorter periods.

6. Data Sharing and Disclosure

We will not sell, rent, or trade your personal data to third parties. We may share your data with:

Indonesian Government Authorities: Such as the Directorate General of Immigration, Ministry of Law and Human Rights, and other relevant government bodies for visa processing.
Service Providers: Trusted third-party service providers who assist us in operating our website, conducting our business, or providing services to you (e.g., payment processors, IT support, hosting providers, courier services). These providers are contractually bound to protect your data and only process it according to our instructions.
Legal Requirements: When required by law, court order, or governmental regulation, or if we believe such action is necessary to comply with legal processes or protect our rights, property, or safety.

7. International Data Transfers

As balid1visa.com assists with Indonesian visas, your data will be transferred to and processed in Indonesia. For EU clients, please note that Indonesia is not recognized by the European Commission as providing an adequate level of data protection. We implement appropriate safeguards, such as Standard Contractual Clauses (SCCs) approved by the European Commission, and ensure that recipients are committed to upholding similar data protection standards, to protect your data during international transfers.

8. Your Rights

Under UU 27/2022 PDP and GDPR, you have the following rights regarding your personal data:

Right to Access: To obtain confirmation about whether your personal data is being processed and to access that data.
Right to Rectification: To request the correction of inaccurate or incomplete personal data.
Right to Erasure (Right to be Forgotten): To request the deletion of